Returns Policy

At pngmarket, owned and operated by Mahamat Djime LLC, we understand that returns may be necessary and are committed to making the process as smooth as possible. Below is our comprehensive returns policy.

Initiating a Return

If you need to return an item, please contact our support team via our “Contact Us” page within 180 days of receiving your product. For a faster resolution, please include the following details in your request:

• Name on the order
• Order number
• Detailed description of the issue
• Photos illustrating the problem
• Your preference for a replacement or refund

Please note that we are not responsible for errors on the part of the customer, including spelling mistakes, issues with original images, or ordering errors. We encourage you to review your order carefully before completing your purchase.

Return Eligibility

We accept returns for non-sale items within 180 days of receipt. To be eligible for a return or exchange, items must be in their original condition:

• Unwashed and unworn
• With all original tags attached
• Accompanied by a sales receipt

Returns Shipping

For damaged or defective products, we offer free returns. The cost for returning an eligible item is $0.00. Once you contact us and receive an approved return address, please follow these steps:

1. Prepare Your Return Package:
   Include a printout of your purchase confirmation email along with all returned items.
2. Ship the Package:
   Use your local post office or a trusted courier service to send the package to the provided return address. Please retain the tracking number and share it with us for monitoring purposes.
3. Confirmation:
   After we receive your returned items, you will receive an email confirmation. We will also notify you regarding the approval or denial of your refund or replacement request.

Need Assistance?

Customer satisfaction is our top priority. If you have any questions or require further assistance, please do not hesitate to reach out to us through our “Contact Us” page or by contacting our support team:

• Email: [email protected]
• Phone: +1 (775) 458-8942
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday through Friday

We are dedicated to ensuring that your return experience is as efficient and stress-free as possible. Thank you for choosing pngmarket.