Shipping

Thank you for shopping at pngmarket, owned and operated by Mahamat Djime LLC. Below you will find detailed information about our shipping process, including handling, transit times, and our policies to ensure your order reaches you safely and promptly.

Shipping Carriers

We partner with a range of reliable shipping carriers, including USPS, DHL, EMS, and local postal services. The carrier selected for your shipment will depend on your location and the shipping option you choose.

Order Processing

• Payment Verification: Orders are processed as soon as your payment is accepted.
• Processing Days: We process orders on business days, Monday through Friday, Eastern Standard Time.
• Cut-Off Time: Orders placed before 05:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed on the same business day. Orders received after this time will be processed on the next business day.

Please note that processing excludes recognized Post Office holidays, which include New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Estimated Time of Arrival

Shipping times depend on your chosen delivery option and location. Delivery times are estimates and not guarantees, as delays once the product is in transit are beyond our control.

Delivery Options:

• Standard Delivery
  • Handling Time: 1-3 business days
  • Transit Time: 7-25 business days
  • Cost: $4.99
  • Available: Monday – Friday
• Fast Delivery
  • Handling Time: 1-2 business days
  • Transit Time: 10-15 business days
  • Cost: $14.99
  • Available: Monday – Friday

Note:
Delivery Time = Handling Time + Transit Time
Once your order is ready to ship, you will receive an email with a tracking link so you can follow your package’s progress. Please allow 3-7 days for the carrier to scan your package into their system. If tracking details are not immediately visible, it means the carrier has not yet processed your parcel. For any orders that exceed the estimated arrival date, please contact our support team for assistance.

Order Tracking

After your order is confirmed, you will receive a tracking notification within 1-2 business days. You can check the progress of your order via the tracking link provided in your email. If you have not received a tracking number, please check your spam folder or contact us for further assistance.

Incorrect Address and Order Issues

• Address Accuracy: Please ensure that the shipping address provided during checkout is complete and correct. Incorrect or missing information may result in delays.
• Responsibility: We are not responsible for orders delivered to the wrong address or for packages returned to the sender. Returned orders may be disposed of by our shipping partners, and additional shipping fees will apply for re-delivery.
• Forwarding Requests: We are not liable for any loss, theft, or damage if you request that the carrier forward or redirect your parcel after it has left our warehouse.

Special Considerations

• Customized Orders: Personalized orders or those requiring modifications may take additional time for our design team to complete, depending on the complexity of the request.
• Shipping Limitations: We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, international addresses, or APO/FPO addresses.

Contact Us

Your satisfaction is our highest priority. If you have any questions or concerns regarding your order or our shipping process, please contact us at:

• Email: [email protected]
• Phone: +1 (775) 458-8942
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday through Friday

We are dedicated to ensuring a smooth and secure delivery process. Thank you for choosing pngmarket for your shopping needs.